Supports multiple local businesses operating Windows and Linux platforms and utilizing the following technologies: pfSense+ Router/Server/Firewall, Microsoft 365 Suite, Windows Server, Microsoft Exchange, Networking Equipment (Cisco, Ubiquiti, Netgate, TP-Link), IoT, Management Software (Azure AD, Microsoft Intune, M365 Defender, Synology NAS DSM), Monitoring & Support Software (Zabbix Monitoring, Dameware Remote Support by SolarWinds, Zoho, SpiceWorks Cloud).
Provides enterprise-level support to multiple large warehouses in SoCal. Daily tasks consist of troubleshooting and resolving various technological issues as well as configuring and installing hardware and software for operations.
Allocates, maintains, manages, audits, and troubleshoots of IT equipment used in Amazon Operations facilities that includes networking equipment (switches, routers, firewalls, wireless Access Points, surveillance cameras), desktops, laptops, thin clients running Windows and Linux OS, handheld & base radios, mobile devices, printers, scanners, VoIP phones, etc.
Handles on-site and remote support requests and procedures across the network with the use of a Remedy, SIM, and ServiceNow ticketing systems, and various tracking software. Maintains inventory of equipment, equipment initialization, configuration, and detailed documentation of services performed.
Performs daily utilization of clients, servers, and network monitoring systems that include concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP. Assists in training new hires and providing mentorship to other associates interested in the field.
Takes part in various projects focused around infrastructure improvement, availability, redundancy, and security (i.e. equipment lifecycle programs, addressing critical vulnerabilities, assisting with builds, bringing facilities up to standard, etc).
Implemented system upgrades, updates/patch fixes; used analytical knowledge to troubleshoot and resolve various hardware and software problems. Resolved data access issue by recommending and assisting in setting up a shared drive (SAN) on company’s network to enable easier and more efficient access to files crucial for the support of company’s mission.
Helped resolve technical problems by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Worked independently as well as with outside vendors in conducting testing and inspections of products, services, or processes to evaluate quality and performance.
Provides IT technical support, including consulting, research, installation, troubleshooting of system and networking hardware, and problem resolution.
The fundamentals of networking with the goal of acquiring the CCNA certification.
Overview of various data security concepts and practices.
Aviation Ordnance Technician; Strike-Fighter Squadron VFA-14
♦ Outstanding/Superior Performance Citations and Letters of Recognition for excellent technical skills, presenting maturity and professionalism at and beyond workplace.
♦ Nominated for Junior Sailor of the Quarter Award, Q4 2006; Recognized for exhibiting superb initiative, productivity unequaled to others in the squadron, setting the bar for others in a leadership capacity.
♦ Earned the Enlisted Aviation Warfare Specialist designation (2005) and became Collateral Duty Inspector for two work centers.
♦ Recognized for tireless efforts significantly contributing to the safe, successful expenditure of over 147K pounds of free fall and forwarding firing ordnance as well as 10.7K rounds of 20MM ammunition during a high-tempo pre-deployment training cycle.
♦ Tracked and maintained accountability of over 500 pieces of aircraft armament equipment; ensured 100% accuracy resulting in zero (0) discrepancies.
♦ Received numerous awards for superior performance of duties as a Plane Captain and Ordnance Technician during Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF) while deployed to the Persian Gulf onboard USS Nimitz.
